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The Problem
A major drink distributor approached us with an issue in April 2007. An existing customer, they had already used our Ergowize online DSE solution to deliver training and risk assessments to around 160 staff nationwide. They needed to extend this process to staff based in their Glasgow office, but did not have the resource available to set up and manage this project.
Ideally they wanted to:
The Solution
EssentialSkillz offers a managed service to compliment its Ergowize online DSE training and risk assessment solution. Dedicated system adminstrators (who are both product experts and DSE Assessors) are allocated to a client to provide a variety of support services:
In Practice
EssentialSkillz were able to offer an entirely managed solution to the client. A dedicated system adminstrator was allocated to the project and the Ergowize system was pre-populated with the employee data supplied by the customer. The 30 members of staff were enrolled on the DSE training course and risk assessment. Next, emails were scheduled to launch the programme and provide reminders over the next few weeks for those employees taking a little longer to complete it.
The database was then monitored and the client informed of the total number and severity of concerns that were generated by the risk assessment. Follow ups were then made by telephone. If employees did not respond within three calls, an email was sent instead. When contact was made, advice was given on how to resolve the issues and any concerns that could not be dealt with remotely were qualified.
This information was recorded on the database and a report of all concerns still outstanding was sent to the client. These issues were then dealt with physically on site and a written summary returned to us for update onto the system.
The Results
A take up rate for the training and risk assessments of 100% was achieved of 188 concerns raised, 168 were resolved remotely by the EssentialSkillz administrator. All concerns were resolved within one month of the project being rolled out. The success of this particular project, has lead to discussions to manage the roll out of DSE training and risk assessments to another 80 staff at the organisation in this way. _______________________________________________________________________________
EssentialSkillz is a global supplier of Safety E-Learning and Risk Assessment Training Courses. Our Computer Health and Safety Software Solutions are designed to help organisations achieve compliance with DSE regulations.
Workplace Ergonomics is of paramount importance to our clients and our extensive range of courses caters for all aspects associated with Employee Risk Assessment.
For Workstation Assessment e-learning including DSE training and DSE risk assessment software, visit our website www.essentialskillz.com or subscribe to our blog.
Contact Information
Katie Brown
SMPR
18 Generator Hall
Electric Wharf
Coventry
CV1 4JL
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