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Platform helps bridge communication barriers en route to hotel while giving guests and hoteliers a chance to interact in advance of arrival.
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FCS Computer Systems, a leading global provider of comprehensive hospitality technology solutions, announces the launch of FCS i-Guest Hotels Finder, a unique smartphone application that lets users search for hotels and play the directions to the hotel and the nearest airport in the local language, for the benefit of taxi drivers and other native speakers. This application is now available for iPhones and iPads in the Apple Store, and also exclusively for Samsung devices, as part of the Samsung Galaxy Note World Tour launch for the next 3 months (see download information below). The creation of FCS i-Guest Hotels Finder was FCS' way of rewarding their loyal global customers by making international travel to participating hotels and resorts hassle-free. In addition, FCS is expanding their innovative hotel guest support solution to a mobile app in order to enhance the guest experience and hotel productivity. All such mobile apps can link to the FCS i-Guest Hotels Finder for seamless guest access. What makes FCS i-Guest Hotels Finder unique is that it is the only app in the world that lets travelers search for hotels by brand, region, country or city across the world.
By simply tapping either the "Directions to Hotel" or the "Directions to Airport" button on a hotel's profile page, an audio recording in the local language is played, simplifying the often-frustrating interactions between a foreign-speaking traveler and the taxi driver or other native-speaking resident. The app—which requires no login or password to use—also features integration with Google Maps, showing the local map in multiple languages for easy access to the hotel. Hoteliers can also subscribe to advertising services from FCS to display their banner advertisements in the front or within the app, such as the City of Dreams' sample shown. The hotel's company website will be automatically launched when the banner is selected to ensure that the banner drives traffic to the designated offering page of the hotel or resort. Based on statistical usage of smart devices and mobile applications for traveling, there is a forecast of over 1,000,000 users within 6 months of launch. Prior to arrival, the app can also act as a hotel-branded platform for the hotel and guest to interact with each other. If a hotel or resort has purchased the FCS i-Guest hotel application from FCS for its specific hotel, then travelers can launch FCS i-Guest directly from FCS i-Guest Hotels Finder. Inside the i-Guest hotel application, potential guests or guests can view hotel information, promotions, and make a variety of service requests & room service ordering, housekeeping inquiries, dinner reservations and more. "FCS i-Guest Hotels Finder is a valuable addition to the FCS m-Series technology suite that will be rolling out in sessions for different types of hotel operations and guest service applications that we have been offering to our customers globally," says Akina Ho, FCS' Vice President of Strategy and Global Business Development. "With i-Guest Hotels Finder, we now can showcase all of our customers' presence through the latest technology platform at no cost to our customers. We understand that not all hotels currently have the resources to reach their guests and potential guests through mobile platforms since the technology is still relatively new, thus making it very expensive and difficult to deploy. Our intention in developing this latest app was to provide our customers with an effective tool to reach and communicate with their guests, and to provide a complimentary service that will augment their current presence on the mobile platform, truly making their presence global and available anytime and anywhere."
FCS i-Guest Hotels Finder is available now for free download in the Apple iTunes Store. It is also exclusively available in the Samsung Apps marketplace for the first 3-months under a joint global promotion campaign with Samsung. In addition, it will be available from Android Market in February 2012.
About FCS Computer Systems
FCS Computer Systems (FCS), founded in 1982, is a comprehensive hospitality solutions provider with presence in more than 26 countries worldwide. With nearly three decades of experience, FCS has provided extensive solutions to more than 4,000 hotels in over 8,000 installations across 32 countries. FCS delivers a full suite of innovative hospitality solutions and services that does solution architect for integrated resorts and international hotel chain on centralized solutions across multiple vendors.
The Universal Interface and Billing solution can be installed onsite or hosted privately by hotel chain or publicly hosted by FCS. FCS WinVoice is the leading voicemail solution on both analogue and SIP platform. FCS e-Solution is a web-based suite of hotel operation applications comprised of five subsystems - e-Connect, e-Engineering, e-Housekeeping, e-Concierge and e-Recovery. e-Connect provides centralized call center job dispatch management. e-Engineering is for preventive maintenance and general engineering work order management. e-Housekeeping is for room assignment, inventory, and lost and found management. e-Concierge manages concierge services in a professional way. e-Recovery handles incidents and compensations - an advance GITCH management system with guest information. All these e-Solution applications will be available on the c-Solution platform which is cloud enabled. These applications can also be operated on smart devices so that field staff can take immediate actions on their m-Solutions platform. And most excitingly is FCS i-Guest applications that allow guests to access hotel services and request services via their own smart devices. Subscribe to FCS BuZZ for the latest news and industry insights across the globe by renowned hoteliers, consultants and business owners.
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