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More transparency and sped-up processes at room allocation, conference management and checkout.
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SoftBrands, an affiliate of Infor, a leading provider of business application software serving over 70,000 customers, today announced that Yachthotel Chiemsee has simplified and accelerated its hotel management with SoftBrands Hospitality. The industry-specific solution creates more flexibility and transparency at the front office, the conference management and the checkout.
Being a four-star hotel situated at lake Chiemsee, the Yachthotel offers numerous arrangements for private and business purposes plus individually combinable services. Packaging these offers turned out to be more and more complex with the previous DOS-based solution: it caused downtimes, needed DOS-compatible hardware and demanded the knowledge of 20 different keyboard shortcuts even for basic tasks. With SoftBrands different offer-packages can be selected and modified with a simple mouse click by the front-office employees.
Having a look at the room plan, rooms can be directly selected to list all available information on a specific guest and his reservation. When new guests arrive the front-office employees can see the complete guest history and therefore are able to serve the person in the most suitable way.
Although the company hosts meetings on two thirds of the time throughout the year a professional conference management solution did not exist at the Yachthotel Chiemsee. SoftBrands now helps to manage timetables, create room plans and to exactly plan fixed rates.
The checkout benefits as well: service employees are able to select specific tables on touch screens and type in the guests' orders. This directly leads to a quicker workflow. The intuitive software interface makes it easy for new employees or trainees to use the solution after a one-day training period.
"After just four months of implementation SoftBrands went live in August - just right to serve at the peak season. Since the solution is so easy to use our employees could proceed their jobs without any break," said Christoph Tacke, Managing Director at Yachthotel Chiemsee. "Especially at the front-office where most sales are generated the software speeds up the workflow and increases efficiency. Thanks to long-term release support by SoftBrands we can be sure to use an up-to-date version not only today but also in a couple of years."
About SoftBrands, an Affiliate of Infor
SoftBrands, with more than 10,000 properties worldwide using its Hotel Management Systems, Central Reservation Systems and Financial Management Solutions, is an affiliate of Infor, a leading provider of business software and services, helping more than 70,000 customers in 164 countries improve operations and drive growth. To learn more about Infor, please visit http://www.infor.com.
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