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2Touch, an outsourcing provider specialising in fully integrated contact centre, response handling and fulfilment services, has appointed Hermes to provide a home delivery solution for a new contract with Duvet & Pillow Warehouse (DAPW), an online retailer focused on high quality homeware at unbeatable prices.
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Under the deal, Hermes will work closely with 2Touch to become an integral part of the online retailer's supply chain, handling 100,000 deliveries per year.
Hermes was selected due to its ability to provide a fully-tracked, 48-hour business-to-consumer delivery solution with sophisticated reporting and proof of delivery capabilities. This will include a 100 per cent signed for service from the delivery address to achieve the necessary levels of security required by DAPW.
Daily collections of bedding products will be made from 2Touch's contact centre and fulfilment facility at Doxford Technology Park in Sunderland and transported to Hermes' national distribution hub in Nuneaton, Warwickshire. Orders will then be distributed to more than 7,500 lifestyle couriers, via the company's regional depot network, for delivery to households across the UK.
Stuart Gray, Managing Director of 2Touch commented: "We understand the importance of good communication, so it was essential to team up with a home delivery specialist that possessed a sophisticated mobile computing infrastructure. This will ensure the delivery process seamlessly integrates with the wider supply chain and provides total visibility of orders."
Carole Woodhead, CEO of Hermes in the UK said: "Our mobile communications infrastructure has enabled us to transform the way we track, trace and report the delivery of parcels on behalf of our customers. This is allowing us to adapt to meet the changing delivery needs of retailers and consumers."
Contact Information
lizzie woolley
weston partnership
29 Kingswood road
london
SW2 4JE
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