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Category: Transportation & Logistics Industry Today
Published Fri, May 3rd 2013 Back to Articles

Cotton Traders Launches New Returns Service

Cotton Traders, The UK clothing & footwear company, has launched a new returns solution in partnership with consumer delivery specialist Hermes.

Posted via Industry Today. Follow us on Twitter @IndustryToday

Cotton Traders, the UK clothing and footwear company, has launched a new returns solution in partnership with consumer delivery specialist Hermes.

It will provide a convenient and hassle-free means of returning unwanted purchases by taking advantage of the myHermes Returns, enabling the company's customers to arrange a courier collection or ParcelShop drop-off online. The solution will provide a dedicated returns area within the website.

Customers will now be able to organise a courier collection on a specific day direct from home, a neighbour or a nominated safe place, as well as choose to drop a return off at one of more than 1,500 myHermes ParcelShops located at convenience stores nationwide. A pre-populated label with all address and contact details is printed direct from the website, simplifying the repackaging and labelling. Meanwhile, customers returning a purchase will also benefit from proof of return, real-time tracking and insurance of their items.

Gail Jones, Head of Operations at Cotton Traders commented: "Excellent customer service is always at the heart of Cotton Traders, so an effective returns service is essential to our business. Our aim is to provide a more flexible and cost effective options for our customers and we've already seen an encouraging response in the short time it's been available."

Gary Winter, Sales & Marketing Director of Hermes said: "Recent research has shown that a returns service that can be organised online for collection from home or drop off at a ParcelShop is appealing to the consumer. It removes much of the hassle often associated with returning purchases, whilst streamlining the overall returns process for the retailer."

Contact Information

lizzie woolley
weston partnership
29 Kingswood road