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Mosaic Fulfilment Services, an outsourced marketing solutions company offering contact centre and web-based order processing, storage and distribution services, has selected Hermes as its preferred home delivery partner within the UK.
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Mosaic Fulfilment Services, an outsourced marketing solutions company offering contact centre and web-based order processing, storage and distribution services, has selected Hermes as its preferred home delivery partner within the UK. Under the agreement, Hermes will handle around 350,000 packet and parcel deliveries each year for a wide range of clients including Leeds United Football Club, UNICEF and Gizoo.co.uk.
Mosaic Fulfilment Services selected Hermes having previously worked with an alternative home delivery partner that no longer provided the necessary levels of service and value for its customers. The new solution will use Hermes' fully-tracked next-day and 48-hour services, as well as utilise the company's proof of delivery and SMS messaging capabilities where required.
Daily collections of consignments will be made from Mosaic Fulfilment Services' warehouse in York and transported to Hermes' national distribution hub in Nuneaton, Warwickshire. Orders will then be distributed to more than 7,500 lifestyle couriers, via the company's regional depot network, for delivery to households across the UK. Duncan Marrison, Managing Director of Mosaic Fulfilment Services commented: "Hermes has demonstrated its ability to provide a competitive solution that offers impressive first time delivery rates in a flexible, efficient and high quality manner.
We look forward to working closely with Hermes to ensure we continue to meet the precise needs of our customers." Carole Woodhead, CEO of Hermes in the UK said: "Our ongoing commitment to service excellence means we are becoming the home delivery partner of choice for an increasing number of retailers and fulfilment businesses. Companies such as Mosaic Fulfilment Services are recognising the value we can provide in terms of a unrivalled solution that combines quality doorstep delivery, with a friendly and local service."
Contact Information
lizzie woolley
weston partnership
29 Kingswood road
london
SW2 4JE
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