Published Fri, May 3rd 2013
Cotton Traders, The UK clothing & footwear company, has launched a new returns solution in partnership with consumer delivery specialist Hermes.
Cotton Traders, the UK clothing and footwear company, has launched a new returns solution in partnership with consumer delivery specialist Hermes.
It will provide a convenient and hassle-free means of returning unwanted purchases by taking advantage of the myHermes Returns, enabling the company's customers to arrange a courier collection or ParcelShop drop-off online. The solution will provide a dedicated returns area within the myhermes.co.uk website.
Customers will now be able to organise a courier collection on a specific day direct from home, a neighbour or a nominated safe place, as well as choose to drop a return off at one of more than 1,500 myHermes ParcelShops located at convenience stores nationwide. A pre-populated label with all address and contact details is printed direct from the website, simplifying the repackaging and labelling. Meanwhile, customers returning a purchase will also benefit from proof of return, real-time tracking and insurance of their items.
Gail Jones, Head of Operations at Cotton Traders commented: "Excellent customer service is always at the heart of Cotton Traders, so an effective returns service is essential to our business. Our aim is to provide a more flexible and cost effective options for our customers and we've already seen an encouraging response in the short time it's been available."
Gary Winter, Sales & Marketing Director of Hermes said: "Recent research has shown that a returns service that can be organised online for collection from home or drop off at a ParcelShop is appealing to the consumer. It removes much of the hassle often associated with returning purchases, whilst streamlining the overall returns process for the retailer."
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